[Post Incident Review Report] AX Help Wiki site interruption


Post Incident Review Report

Summary
On Friday, April 15, 2016 at 3:48 PM UTC, internal monitoring indicated the AX Help Wiki was intermittently inaccessible. Microsoft engineers followed documented procedures to restore service Friday, April 15, 2016 at 4:19 PM UTC.

User Experience
Users experienced intermittent access issues to the Dynamics AX Help Wiki.

Customer Impact
All users attempting to access the Dynamics AX Help Wiki

Incident Start Date and Time
Friday, April 15, 2016, 3:48 PM UTC

Date and Time Service was Restored
Friday, April 15, 2016, 4:19 PM UTC

Root Cause
Engineering was unable to isolate the root cause however monitoring and analysis will continue for future incidents.

Next Steps
Continue to drive improvement in the Dynamics AX Help Wiki (In Progress)


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