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Buy or Bye? Why Customer Service is Increasingly Key to Retail Success
Today’s retail customer is always shopping around - in store, online, on the phone. And in a 24/7 global marketplace where it’s becoming increasingly difficult for retailers to differentiate... -
Royal Caribbean Navigates the High Seas of Customer Experience
To increase efficiency, loyalty, and profit, there’s one area of investment that yields sure-fire results: customer experience. Put best by Paul Greenberg, author of CRM at the Speed of Light, “If a customer likes you and continues to like you, they will do business with you. If they don't, they won't.” A perfect example of -
3 Tips for Maximizing Sales Productivity
There’s a big difference between putting up good numbers and operating a world class sales organization. To perform well you need to hire top talent, train reps well, and help them meet quotas. But... -
How the New Dynamics AX Redefines Leadership
ERP is changing the roles of business leaders. Gone are the days of CIOs solely pushing papers and overseeing maintenance—systems like Dynamics AX take care of the menial tasks, giving leaders from... -
Get started developing in AX 7
This blog will show how you can start making a customization in AX 7 by showing you the steps needed to make a simple script Before starting customizing AX it is recommended to create your own Model The first step is to log into Visual Studio as an Adminstrator Once within Visual Studio, go to the -
Design Pattern: Passwords and sensitive data
By Bogdana Botez at Microsoft Development Center Copenhagen This pattern is supported starting from Microsoft Dynamics NAV version 2016. Abstract Protect data like passwords, social security numbers, credit card numbers etc by encrypting it and by placing it in a single table with restricted access. Problem statement When sensitive data is stored inside the Dynamics -
IDMF – Archiving Restoring and Purging data from a custom table
Consider a scenario where you are running AX 2012 R3 and you want to archive or purge data from a custom table in AX using IDMF. The screenshots are from a VM TEST environment with CONTOSO DEMO DATA that is running AX 2012 R3 CU10 on SQL Server 2014 and the latest version of IDMF. -
Use the Office 365 app launcher to get to your Office 365 apps
Applies to: CRM Online 2016 Update Now available with CRM Online 2016 Update, the Office 365 app launcher is now part of the CRM Online menu bar. If you are a CRM Online user with an Office 365 subscription Click the app launcher to open up a page with all the Office 365 apps -
Microsoft Dynamics CRM 2016 Wins Gold Stevie Award
Microsoft is not only in the game when it comes to customer service and customer engagement; it’s in it to win it. And in the spirit of March Madness, we’re showing that we’re not only... -
[Resolved] Deploying Dynamics AX in EMEA Region
Current Status: The Dynamics Engineering team has followed documented procedures to resolve an issue with AX deployment in the EMEA region. User Experience: Customers may have been unable to install Dynamics AX. Customer Impact: Customers in the EMEA region attempting to install Dynamics AX. Incident Start Date: Tuesday, March 17, 2016, 4:32 AM UTC Incident -
“Unable to find the digital certificate” error when posting an invoice using the Mexican localization
In this post I would like to mention a known issue related to the Mexican electronic invoice (CFDI) in Dynamics AX 2012. If you have followed all the configuration steps detailed here, have valid certificates, and still see the error message “unable to find the digital certificate” when posting an invoice, you should make sure