-
-
3 Reasons Small and Midsize Businesses Should Go Big on Customer Service
It used to be that keeping a small or midsize business (SMB) healthy simply entailed selling the right product at the right price. But in recent years customer expectations have grown, and today that model... -
Brands Reveal Big Gains from Incremental Improvements in Customer Service
Does adding service channels, leveraging customer feedback and analytics, empowering agents with easier access to knowledge and creating a more customer-centric culture really make that big of a difference... -
Announcing new LCS feature – Latest Kernels
Installing the latest AX kernel version has the advantage of improving the quality and stability of the product because the kernel bundles all fixes checked in up to the release date. Until recently, finding the latest AX kernel version required searching for hot-fixes to specific problems and installing the corresponding KB package. The new feature -
Advice from a CFO: balance short-term accountability while driving long-term growth
A major challenge for enterprise CFOs today is that they must become “architects of business value.” For finance departments, this is often about enabling quicker decision making, productivity... -
Making Healthcare More Personal With the Right CRM System
As we approach HIMSS 2016 , the health industry’s premier technology conference, it’s a good time to reflect on the impact technology has on the Healthcare industry. What’s happening... -
Four Major Technology Trends That Are Changing the Way Field Service Is Done
Field service is undergoing dramatic change. Customer expectations are rising. Mobile is transforming how customers and agents interact, and apps like Uber are setting the bar very high. That's just... -
February 2016 release notes
The Microsoft Dynamics Lifecycle Services team is happy to announce the immediate availability of the February release of Lifecycle Services. NEW FEATURESÂ Dynamics AX project workspace With this release, customers signing up for the new Dynamics AX by using CSP or VL, will get the new implementation project workspace. This implementation project workspace is created -
Keeping Up:Â What You Need to Know About Mobile-Empowered Customer Service Trends in the Field
Nothing slows down field agents like lagging communications, poor technology, and missing information. Without a mobile platform, agents must wait until they return to the office to connect to peers and... -
Omnichannel takes the lead
Today’s consumers are well informed and always connected. They are sophisticated, with high expectations about service, value, offers, and choice (see infographic). Omni-channel is all about being... -
4 Ways Real Companies Sell Smarter with Sales Analytics
All sales managers want better numbers from their teams, but many are ignoring the obvious solution. A paltry 15 percent of organizations use analytics to drive objectives. Investing in analytics isn’t... -
[RESOLVED] Slowness or inability to login to LCS
Current Status: This has been mitigated. Engineers are continuing to monitor the service. User Experience: Affected users may be unable to access the LCS service or experience degraded performance when logging into the service. Customer Impact: All LCS customers are potentially impacted. Incident Start Time: Monday, February 22, 2016, 2:08 PM UTC Incident End Time: Tuesday,