[Resolved] Support incident creation via CPS is failing for all customers on LCS

Update 12:10 AM UTC

We have resolved the issue.  Customers can now use the Cloud-powered support feature. 


Original post

LCS users are experiencing issues filing support incident cases for Microsoft Dynamics AX 2012 R2/R3 using the Cloud-powered support service through LCS.  We are currently having a service issue fetching topics, subtopics and associated account information.

We are actively working on addressing this issue and will post an update once this is fixed. We are sorry for the inconvenience.



Comments (3)

  1. Nils Hasenbanck says:

    This problem doesn't seem to be resolved. We are still getting a "Service call error – RequirePayment" error when trying to open an issue.

  2. Anup Shah says:

    Thank you for the update. We were struggling with creating a case yesterday, but we just managed to create a case today.

  3. Nils – you will receive that error if you are on a pay-per incident type of plan, and you would need to create cases through PartnerSource in that case.

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