Next steps after placing an order for the new Dynamics AX through CSP

There are two options to create an LCS Project and work on behalf of the customer: Prerequisite: You must be a Cloud Solution Provider partner who has recently sold the new Dynamics AX to a customer Option 1: After you associate the required number of licenses to a customer tenant, click <Customer name> > Service…


What comes next after placing an order for the new AX through volume licensing

How to buy the new AX using VL/EA channel? Note:  Steps 1 through 9 is applicable for customers who are new to Microsoft online services and if the customers PCN is NOT associated to a tenant. However, if the customer’s PCN is already associated to a tenant because you are an existing Microsoft online services customer then, the AX…


September 2016 release notes

The Microsoft Dynamics Lifecycle Services team is happy to announce the immediate availability of the September release of Lifecycle Services. NEW FEATURES Combined packages flow through LCS In the September LCS release, you can now combine a maximum of 3 deployable packages into a single package that can then be deployed on the environment of…


[Post Incident Report] Unable to access Dynamics AX

Summary On Thursday, September 15, 2016 at 10:18 AM UTC, internal monitoring detected that customers were unable to sign in to Dynamics AX. Upon investigation, it was discovered that the outage was related to a spike in network traffic. Microsoft engineers applied a network configuration change, restoring service on Thursday, September 15, 2016 at 1:51…


SQL Server Evaluation Edition licenses are expiring

If you are using the February 2016 release of the Microsoft Dynamics AX on a demo/build in a virtual environment, your SQL Server Evaluation Edition license has expired. You must select one of the following options: Deploy another Dynamics AX 7.0.0 (February 2016) virtual machine. The new virtual machine (VM), which is Azure only, includes…


[Service Restored] Unable to access Dynamics AX

Final Status: Engineers confirmed Dynamics AX services have been fully restored. User Impact: Affected users may have been unable to access Dynamics AX services Customer Impact: All Dynamics AX customers worldwide. Incident Start Time: Thursday, September 15, 2016, 11:48 AM UTC Incident End Time: Thursday, September 15, 2016, 1:24 PM UTC Next Steps: A Post…


[Post Incident Report] Performance issues after August update

Summary On Friday, September 2, 2016 at 7:52 AM UTC AM internal monitoring detected that customers would experience delayed load times when attempted to navigate Microsoft Dynamics Lifecycle Services. Microsoft engineers investigating and confirmed the performance issue had been resolved through automated processes, restoring standard functionality on Friday, September 2, 2016 at 9:00 AM UTC….


[Post Incident Report] Dynamics AX sign-in issues and reporting functionality loss

Summary On Friday, September 9, 2016, at 3:09 PM UTC, internal monitoring detected that customers in Western Europe were unable to sign in to Dynamics AX. Upon investigation, engineers discovered the outage was related to a network connectivity issue. Microsoft engineers applied a network configuration change, restoring service on Friday, September 9, 2016 at 5:48…


[Post Incident Review Report] Customers unable to create new support tickets

Summary On Monday, September 5, 2016 at 1:24 PM UTC, customers reported being unable to create LCS support tickets. Microsoft engineers were able to restore service on Monday, September 5, 2016 at 8:30 PM UTC. User Experience When users attempted to submit a ticket through Cloud Powered support, they received the error message “We are…


Service Restored

Final Status: Microsoft engineers followed documented mitigation procedures and were able to able to confirm service was restored to Dynamics Lifecycle services. User Experience: Affected users may have experienced degraded performance when using Dynamics Lifecycle Services or features. Customer Impact: All Dynamics Lifecycle Services customers worldwide. Start Date: Friday, September 02, 2016 at 7:52 AM…


August 2016 release notes

The Microsoft Dynamics Lifecycle Services team is happy to announce the immediate availability of the August release of Lifecycle Services. NEW FEATURES Database refresh request Starting today, when you are working in an implementation project, you can request that sandbox environments be refreshed directly from LCS with a copy of a database from another environment….


LCS – Dynamics AX Platform version 7.2 (August 2016) release notes

The Microsoft Dynamics Lifecycle Services team is happy to announce the immediate availability of Dynamics AX Platform version 7.2 (August 2016). NEW FEATURES Dynamics AX Platform version 7.2 (August 2016) is now available Starting today you can deploy Dynamics AX Platform version 7.2 from LCS. Platform version 7.2 will be deployed using Azure Resource Manager…