Next steps after placing an order for the new Dynamics AX through CSP

There are two options to create an LCS Project and work on behalf of the customer: Prerequisite: You must be a Cloud Solution Provider partner who has recently sold the new Dynamics AX to a customer   Option 1: After you associate the required number of licenses to a customer tenant, click <Customer name> >…


What comes next after placing an order for the new AX through volume licensing

How to buy the new AX using VL/EA channel? Note:  Steps 1 through 9 is applicable for customers who are new to Microsoft online services and if the customers PCN is NOT associated to a tenant. However, if the customer’s PCN is already associated to a tenant because you are an existing Microsoft online services customer then, the AX…


[Service Restored] Service Interruption for AX in Europe

Final Status: An error occurred during a recent upgrade, preventing some users from signing in. Engineers have re-enabled access for all users for affected organizations. User Experience: Affected users would receive an “Unable to Authorize” error when attempting to sign in and would be redirected to the sign in page. Customer Impact: A subset of…


[Post Incident Review Report] SQL Server Integration Services license expiration

Summary On Tuesday, July 19, 2016, at 4:51 PM UTC customers reported errors while attempting to import or export data. After investigation, it was discovered that the SQL license for SQL Server Integration Services (SSIS) had expired, affecting the data import/export framework (DIXF). Microsoft engineers updated the SQL licenses, restoring functionality on Tuesday, July 19,…


[Service Restored] Errors when using AX

Final Status: Updating the SQL servers was successful. Microsoft engineers confirmed that the issues with importing and exporting data are resolved. User Experience: Affected customers received the error: “Exception: Integration Services evaluation period has expired.” when importing or exporting data. Customer Impact: All Dynamics AX customers worldwide Incident Start Time: Tuesday, July 19, 2016, 4:51…


Post Incident Review Report [Customers unable to login to Dynamics Lifecycle Services portal]

Summary On Monday, July 11, 2016 at 4:12 PM UTC, customers reported an issue with Dynamics Lifecycle Services preventing users from signing in. Microsoft engineers deployed a fix and full functionality was restored on Tuesday, July 12, 2016 at 3:30 AM UTC. User Experience Users attempting to sign in to the Dynamics Lifecycle Services portal…


[Post-Incident Review Report] Customers unable to login to LCS portal

Post Incident Review Report Summary On Thursday, July 7, 2016, at 9:00 AM UTC, customers reported an issue with Dynamics Lifecycle Services (LCS) preventing users from signing in. Microsoft engineers restarted the impacted LCS servers, restoring service on Thursday, July 7, 2016, at 2:32 PM UTC. User Experience When attempting to sign in to LCS,…


[Post Incident Review Report] Unable to sign in to Microsoft Dynamics Lifecycle Services

Post Incident Review Report Summary On Wednesday, July 6, 2016 at 1:23 PM UTC, customers reported an issue with Dynamics Lifecycle Services (LCS) preventing users from signing in. Microsoft engineers restarted the impacted LCS servers, restoring service on Wednesday, July 6, 2016 at 2:05 PM UTC. User Experience When attempting to sign in to LCS,…


How do I import a LCS solution to an existing project?

Navigate to the Project -> Asset library to which you want to import the solution. See below, I have 0 models in the asset library Navigate to Solution package and click on “Import“ Select the solution you want to import from the list of available solutions and click on “Pick“ Note: All solutions packages are published…


[Service Restored] Users unable to sign in through the LCS Portal

Final Status: Engineers have deployed a new build, and confirmed that the issue is no longer affecting customers. If you are continuing to experience problems, please contact Microsoft Support. User Experience: Affected users attempting to sign-in to their organizations were being redirected to the LCS Homepage. Customer Impact: A subset of LCS customers worldwide. Incident…


[Post Incident Review Report] Unable to sign in to LCS

Post Incident Review Report Summary On Tuesday, July 5, 2016 at 9:02 AM UTC, internal monitoring detected an issue with the Microsoft Dynamics Lifecycle Services (LCS) preventing users from signing in. Microsoft engineers restarted the impacted LCS servers, restoring service on Tuesday, July 5, 2016 at 11:24 AM UTC. User Experience When attempting to sign…


[Service Restored] Users unable to sign in through the LCS Portal

Final Status: Microsoft received a customer escalation stating that their Microsoft Dynamics LCS portal was unavailable. Microsoft engineers identified an issue with the LCS portal and took mitigating steps to restore access. User Experience: Users attempting to sign in to LCS would be redirected back to the sign in page. Customer Impact: All Microsoft Dynamics…