What Do Business Travelers Want?

When planning my trip to Raleigh-Durham this week, I had to choose from approximately two dozen hotels, motels, executive suites, and residence inns in the Research Triangle area near the airport.  Guess what, I didn't choose the nicest hotel, the one with the most services, or the fanciest foyer and pool. Nope, I chose Springhill Suites, which was one of, if not the least expensive alternative. Why?

Free High Speed Internet Access

Free == Easy

If any of the hotels in the area had been offering hotel-wide Wi-Fi as well as free high speed internet access via DSL or cable (Wi-Fi == Easier), I probably would have stayed there instead.

Comments (6)

  1. timts says:

    so add $10/night for internet access really hurts bad?

  2. Microsoft isn’t RyanAir. 😉 Steve Ballmer doesn’t exactly encourage Microsofties to save on stationary costs by appropriating notepads from the hotels we stay in. No, the real issue is that paid services tend to be a bigger hastle to setup and configure than free access. Plus, if I travel somewhere with a peer, get Internet access for $10/night, and he/she does not, my bottom line expenses are higher than their’s. That’s no good. I want my expenses to be the same as their expenses.

    True, it’s a legitimate business expense.

    But think about it. How much would it cost a 3 storey hotel with 100 units and a single DSL or cable connecton to enable Wi-Fi access throughout their building? A thousand bucks? It’s a pittance. Please, spare me the credit card hastle and just bundle it into my bill.

  3. Over a year ago, I stayed in Rochester, MN overnight while my grandfather was in the hospital. I selected the Springhill Suites, as they were across the street from the hospital and claimed to have high speed internet access. The personnel at the hotel struggled with English, but assured me that yes they had internet access. However, they did not have a network cable for me. Since I hadn’t brought one along and it was late, I ended up driving around until I found a Walmart, and bought one there. Then when I got back to the room, it still didn’t work.

    The following morning, when I inquired about it to new staff who spoke English, they informed me that the Internet access wasn’t going to be installed for 3 more weeks. Sigh.

    Last year I traveled to Florida with my mom, and selected a hotel in St. Petersburg that claimed to have free high speed internet access. It worked in the first room they put us in, but we were only there two nights. Then, we left for several days, and when we returned they put us in a different room for 4 more nights. I never got it to work again. Fortunately, I had a Gomadic cable and my Sprint PCS phone with vision. Now, I always make sure that is working, in case the promises of others don’t pan out.

  4. Scott Allen says:

    Free high speed access is high on my list of amenities to look for too. Hotels should listen up, it really pays for itself in the end. See http://www.computerworld.com/printthis/2003/0,4814,86149,00.html

  5. DonR says:

    Just stayed at Wyndham Harrisburg/Hershey.

    Internet access is $150 a day for vendors.

    Access is $10 a day in the hotel room.

    This is the biggest ripoff I have ever seen.


    They use STSN internet access. Send them a message too! Vendors and Guests . . . avoid Wyndham hotels or any other hotel which uses STSN!

  6. Persone los pioneros non rabata. Great…

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