I’ve been carrying a Windows Powered Smartphone for the past few months. I’ve
really come to like how the technology of the Smartphone is abling me to better connect
with my customers and proivde a better customer experience with Microsoft.
I was sitting in stopped traffic (as opposed to stop and go traffic) coming home from
Milwaukee on a Friday at 5:30PM a few weeks ago when my phone sync’d with my Exchange
mailbox and notified me of the arrival of a new mail message. The message was
from one of my customers asking about different build strategies for use with Visual
Studio .NET. As I have my phone configured to sync every 15 minutes, his message couldn’t
be more than a few minutes old.
The Smartphone has a nice feature that highlights phone numbers contained within mail
messages and provides you the option of dialing the highlighted number. With
the push of a button, his phone was ringing and I was able to catch him still at his
desk. Within 15 minutes of him requesting assistance late on a Friday afternoon,
he had the information he was looking for. I was able to provide a level of
customer service enabled by my Smartphone that I wouldn’t have been able to do otherwise.