Greetings and welcome to my blog. My name is Kate Michel and I am a Microsoft Certified CRM Specialist focusing on Call Centers, Customer Care and Engagement in the Enterprise space. In my current role at Microsoft I have the opportunity to match customer problems with technology solutions and I am passionate about finding the right answer to challenging or unique business questions. I have presented at such events as Convergence and Microsoft ISU in addition to hosting several webinars around solution integrations and customer best practices.
My background in the Customer Service space ranges from implementing SaaS solutions to managing teams of technical support agents supporting over 55 million registered end users. Having worked on all sides of Customer Service software and projects I have a unique perspective on the industry, the software and the implementations that truly drive success, cost reduction and better customer relationships.
In this blog we will focus on empowering customer obsessed organizations with innovative technology solutions and integrations powered by the Microsoft Service Cloud. You will find best practices, code samples and re-usable assets to engage with and delight customers of all industries.