Bringing Gamification to Customer Service

Solutions like Microsoft’s FantasySalesTeam are driving measurable results, positive behavior change, enthusiasm and teamwork to sales teams and companies around the world. Leveraging both individual and team based games, FantasySalesTeam helps keep reps motivated, challenged and engaged. This impactful gamification should not be limited to sales teams and in this post we will be discussing how customer service organizations can leverage…

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Extending the Unified Service Desk: Co-Browse

One of the most powerful and differentiating aspects of Microsoft Dynamic’s Unified Service Desk is the ability to interact with Third Party tool-sets and applications that empower your agents to serve customers across diverse channels and interaction points. In this post, we will be exploring how you can apply the concepts of Hosted Controls, Action Calls,…

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