This should be a very interesting webcast. There isn’t currently any detailed coverage of CTI support in the Speech Application SDK documentation so to have some samples which show how it’s done will be extremely valuable to anyone wanting to integrate Microsoft Speech Server into a call center.
Date: Monday, April 12, 2004
Time: 9:00 AM-10:00 AM Pacific Time (GMT-8, US & Canada)
Description: Effective computer-telephone integration (CTI) is essential to contact center solutions. Join us online to explore specific CTI implementations in a Microsoft® speech-enabled contact center. With sample code, learn how to use the Microsoft Speech SDK to create advanced features like screen pops to display caller data collected by the speech sever before a call is transferred to the agent. You’ll see how these features can help your organization can save effort and expense.
Presenter: Gene Eagle, Solution Architect, Intel