In February 2008 I mentioned some extra functionality built into our "napkin math" system. I sent the details to our technical writers and waited to see how long it would take to get the online help article at http://office.microsoft.com/en-us/onenote/HA102140621033.aspx updated. The answer: 4 weeks. Not too bad to get the new file localized to all the languages we support.
And my Lenovo died again. I was remotely connected to it and my screen froze. Looking at the tablet, I saw a pop up alert that the wireless connection had limited access. I clicked it for details and got a blue screen of death. And the machine won't boot anymore - not to Windows, not to safe mode, not to a command prompt.
One of the new benefits Microsoft recently rolled out was a laptop repair station. I'll try to take this machine to them to see if there is something they can do (replace some faulty hardware most likely). Since this is a new program, I will also track how long it takes to resolve the problem, mostly to satisfy my own curiosity. I have no idea what to expect, but figure that if I had to return this machine to Lenovo to get it fixed, I would need about a week to ship it to them, two weeks for them to repair it and another week to ship it back. Anything less than a month, then, seems like a nice win. I'm just happy I had copied all my important data to some external sharepoint sites and flash memory devices.
I'll keep you posted.
Questions, comments, concerns and criticisms always welcome,