Fixing Word 2007 Crash on Exit & Broken Mouse Support!


I love Office 2007, but recently I've had big problems with Word.

1.) I can't select text.....

It seems this is a common problem with a number of add-ins. In this case it was the Word plug-in for Snag-It 8 from TechSmith - when I uninstalled it, mouse support came back. Note that this is not JUST a Snag-It problem. A bit of searching on the web reveals that MANY plug ins can cause this problem.

2.) The more irritating but was that Word always crashes on exit. I tried disabling and removing all the add-ins, deleting all the auto loaded templates, even uninstalling and re-installing Office 2007 with no success. Just about the time I was about to commit to waste my day rebuilding my day - I found the answer in a newsgroup archive.



  • 1. Start Regedit.
  • 2. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
  • 3. Right mouse click on the "Data" folder and delete it.
  • 4. Close Regedit.

POOF - Word 2007 is back to it's awesome self !!

Comments (2)

  1. Jordan says:

    Thank you!!  that was driving me nuts!  nicely done, fixed the problem!

  2. Andi Gutmans says:


    It’s been a long time. Didn’t think I’d find you again via a Word crash + Google 🙂

    Thanks for the tip. That saved me 🙂

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