SharePoint Designer 2013 and Login Issue in Cloud scenario

SharePoint Designer 2013 and Office 365 SharePoint Online. You may need that tool to create Workflows or change design of classic pages and much more. With more and better security features, it may happen that you run into the following scenario. Please be sure that you updated through WindowsUpdate everything!


Windows Server 2012R2, Windows Server 2016, Windows 10 etc. plus SharePoint Designer 2013 installed. You may also have Office 2013 or Office 2016 installed and the issue may not occur in ex. WinWord 2016 when opening a document out of a library hosted on your SharePoint Online tenant. I would also say that this issue could occur when working with on-premise SharePoint and really modern authentication.

You want to open the site

The following sign-in dialog may appear.


So far so good, but when you enter the password in the next dialog and the dialog comes back with the following screen, you may have this issue:


Text: There is a problem with your account. Please try again later.



Office 2013, the common part where SharePoint Designer 2013 is a member of, is not configured to use ADAL. You may find the ADAL.DLL (current build 1.0.2019.909) in the folder C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\ (or similar depending on 32bit or 64bit Windows/SPD2103), but that DLL will not be loaded when you take a look using ProcessExplorer.



Based on: Enable Modern Authentication for Office 2013 on Windows devices

You may add the registry key "EnableADAL = 1" and check also the key "Version", it was there in my case, but you need that one as well.

After you changed the regkeys, restart SharePoint Designer 2013 and the sign-in screen should look like the following. You will still get two screens, only the last one looks different!


This issue occurred with tests in the Microsoft Cloud Germany (MCG) or also called Microsoft Cloud Deutschland (MCD).


Troubleshooting: (added 18/Apr/2017)

You may think that everything is installed, registry keys are set and the login still does not work. There is no general easy instruction possible, because we need components from different technologies and these are being updated each month.

In case you see lower build numbers than in the following screenshot, you may have something more to do.

image  The numbers are also valid for the 32bit version of SPD2013.

To be honest, let WindowsUpdate do the work for you, and yes, it should also work to update the Office installation.

For the more manual trouble and shooting, Winking smile try with the following:

-    I think the latest ADAL.DLL might be installed with:
3085565               July 5, 2016, update for Office 2013 (KB3085565)

-    The latest SPD2013 update:
3114721               August 2, 2016, update for SharePoint Designer 2013 (KB3114721)

-    The latest Office 2013 Core Update you may also install, it is a security Update and contains the MSO.DLL you see in my screenshot above:
3178710               Description of the security update for Office 2013: April 11, 2017

Comments (4)

  1. Johan says:

    Awesome. It worked! Thanks for this.

  2. Darren Edgson says:

    If you are using a SSO (Signal Sign-On), in a Windows 10 environment and Edge as standard, check you have also opened IE 11, otherwise you can get the above issue as well.

  3. Ash says:

    Thanks, worked for me too.

  4. SirFatty says:

    That worked for me… Windows 10, SharePoint Designer 2013. Stopped being able to edit our O365 SharePooint site at some point, this fixed the issue.

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