Traveling to Online Community Unconference 2007

Tomorrow I will be attending the Online Community Unconference in Mountain View, CA.  It’s been a little bit over a year since the last time I attended this conference, and I’m looking forward to seeing whether or not people’s focus has changed over the past year.  Last year most of the topics revolved around two…


The Reputation System We’re Actually Working On…

Over the past year, I’ve done quite a bit of blogging on reputation and got quite a bit of feedback back from you as a community.  Well…I’ve got good news and I’ve got bad news.  The good news is that we’re actually working on a reputation system.  The bad news–it’s “step one”, and fairly basic….

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Who’s Rated the "Most Helpful" in the forums?

A little bit ago, I started talking about ways that we could measure the success of the community without using pure “answer count” as the only barometer for community health.  I decided to do a little bit of data mining today and looked for the people who have received the highest number of “Helpful Votes”…

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Sounding Off: Feedback from the Forum Moderators

Last Edited:  4/6/2007  [I’ll be amending the lists in this post based on the comments and continual feedback that comes in.  Thanks for hanging with me here.] We’ve recently released a service pack for the forums that have changed some functionality in the forums.  It’s the first batch of noticeable, user-facing changes in the forums…

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Democracy for Online Communities

When I first started with the DevDiv Customer Connection team, Josh gave me the thirty-second elevator speech about his goals for the forums. The phrase “self-sustaining community” was used more than once. The idea was that just creating the forums or getting Microsofties into the forums would make them a true success. The forums would…

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Finding the Good Stuff on the Forums

I recently had the opportunity to attend the Online Community Camp run by Forum One Communications in San Francisco this past week, a gathering of people throughout the industry that were involved in some way connecting people using the power the Internet. Some of the conference attendees were “big” companies like Microsoft, Apple, Cisco, SAP,…

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New Forums Features!

Josh scooped me to the story, but yesterday the Microsoft.com team released a service pack for the forums that deploys a few new features and fixes.  Check out his blog post for the full run down. My favorite new feature, at least as far as taking baby steps towards a real reputation system, is the…

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Forums Reputation Phase 3 – Profiles

I used to think that rich profiles were dumb—that they were really only something that were only used by teenagers hell-bent on getting the latest and greatest AIM virus.  Then I saw the Xbox.com Forums.  Wow.  Now those were great profiles.  Why?  The profiles mattered.  It was more than just a bunch of stuff somebody…

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PageRank for Answers?

A few of the comments I’ve gotten about my reputation system are telling me that I’m on the right track, but I’m really not doing enough to measure answer quality, not just quantity.  Recently, the community lead for the C# team told me that she had been finding some of their newer moderators (who are…

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Forums Reputation Phase 3 – Community Ownership

On for the next part of phase 3 of the forums reputation system…   It’s not Microsoft’s community…  …it’s yours.  So, as a community, it should be possible to do all of the same things I’m able to do in my site administration tool.  Through a voting process available only to users with a certain…

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