Online Community Unconference 2007 - A Recap

Last week I traveled with my manager down to Mountain View to attend the Online Community Unconference.  I went to the conference last year when it was in San Francisco, and I found it to be a great gathering of ideas and people who are truly excited about this whole “Web 2.0” thing that seems…

2

Traveling to Online Community Unconference 2007

Tomorrow I will be attending the Online Community Unconference in Mountain View, CA.  It’s been a little bit over a year since the last time I attended this conference, and I’m looking forward to seeing whether or not people’s focus has changed over the past year.  Last year most of the topics revolved around two…

0

Report a Bug to Microsoft...in the forums

As part of the larger group of feature improvements in forums that includes the reputation changes that I blogged about earlier, we’re also adding in something that people have been asking about for awhile–product feedback and bug reporting. The idea is simple.  If you’ve ever used Microsoft’s Connect site (http://connect.microsoft.com) or the MSDN Product Feedback…

3

The Reputation System We're Actually Working On...

Over the past year, I’ve done quite a bit of blogging on reputation and got quite a bit of feedback back from you as a community.  Well…I’ve got good news and I’ve got bad news.  The good news is that we’re actually working on a reputation system.  The bad news–it’s “step one”, and fairly basic….

6

The Role of Microsoft Employees in our Forums

Recently, a forum moderator asked for some clarification from me in the moderators forum, and I’d like to respond to his question publicly.  His post was quite eloquent and long, but his question could be summed up with: Why are there tons of Microsoft employees in certain technology forums and none in others?  Why are…

3

Who's Rated the "Most Helpful" in the forums?

A little bit ago, I started talking about ways that we could measure the success of the community without using pure “answer count” as the only barometer for community health.  I decided to do a little bit of data mining today and looked for the people who have received the highest number of “Helpful Votes”…

3

Off-Topic Posts: What To Do With Them

Last Edited:  4/10/2007  There has been much discussion on what to do with off-topic posts, especially in the moderators forum.  I’ve gotten a request to make an executive decision and stick with it, for here on forth, here is the official Microsoft guidance on how to deal with off-topic posts in the forums: If the…

6

Sounding Off: Feedback from the Forum Moderators

Last Edited:  4/6/2007  [I’ll be amending the lists in this post based on the comments and continual feedback that comes in.  Thanks for hanging with me here.] We’ve recently released a service pack for the forums that have changed some functionality in the forums.  It’s the first batch of noticeable, user-facing changes in the forums…

5

What is a "Healthy" Online Community?

For over year, we’ve been measuring a few key metrics in the MSDN Forums to monitor overall forum health.  We track them aggressively, send out biweekly mails about them, and use them as guideposts to make decisions about what we should or should not do with regard to the forums.  For example, our basic “reputation…

3

Can We "Digg" Forums?

When at a loss for what you might want to blog about, go to Digg.com…and voila–the top entry on the page was about a new site that’s using Web 2.0 online community concepts to bubble up the best technical pieces of content to other devs. http://blog.wired.com/monkeybites/2007/03/tweako_a_social.html The site is called “Tweako”, and the idea is…

2