Supporting 24,000 Microsoft Dynamics CRM 4.0 Users with sub second response times

Yes you read that correctly, we have published a whitepaper showing how to support a large number of users and still maintain fast response times. You can find the whitepaper here – Microsoft Dynamics CRM 4.0 Performance and Scalability – User Scalability for the Enterprise Overview Microsoft Dynamics™ CRM business software is designed to help…

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Announcement: Entity Model Diagrams for Microsoft Dynamics CRM 4.0

A download containing the Microsoft Dynamics CRM 4.0 Logical Database Diagrams is now live on MSDN downloads. This download contains the following diagrams in Visio 2003 format: crm4answers.vsd – Shows relationship for the knowledge base and sales literature entities. crm4casecontract.vsd – Shows relationship for the incident (case) and contract entities. crm4cola.vsd – Shows relationships for…


Managing multiple organizations in Microsoft Dynamics CRM 4.0

A number of my ISV’s are planning or thinking about becoming Microsoft Dynamics CRM 4.0 Hosting Providers. To help in their efforts we have released a new SDK specifically targetting at helping you set up organizations in your multi-tenant CRM deployment. Microsoft Dynamics CRM 4.0 Deployment Software Development Kit (SDK)  Also in case you have…


How to configure the Microsoft Dynamics CRM 4.0 email router for POP3

Michael Lu who is a Program Manager in the Microsoft Dynamics CRM team has published a screencast showing how to configure the email router for POP3. You can find it here.  Configuring the CRM 4.0 Email Router with POP3


Microsoft Dynamics CRM 4.0 Posted to MSDN

If you have an account with MSDN you can now download an ISO image of Microsoft Dynamics CRM 4.0 for Enterprise, Professional and Workgroup (X86) in English, German and Spanish. Here is the link to Dynamics CRM 4.0 in english. Dynamics CRM 4.0 Enterprise, Professional, and Workgroup Editions (x86) – DVD (English)  

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Microsoft Dynamics CRM 4.0 Data Migration Manager sample data

A few weeks back I posted a new screencast about the Data Migration Manager in Microsoft Dynamics CRM 4.0 here: Microsoft Dynamics CRM 4.0 : Data Migration Manager with John O’Donnell  The product team have now posted sample data for Microsoft Dynamics CRM 4.0 which uses the Data Migration Manager, here are the links: Microsoft…


Microsoft Dynamics CRM MVP Darren Liu in the news

Microsoft Dynamics CRM MVP Darren Liu managed to get a story about his work with the Chinese Microsoft CRM community in the Chicago Tribune newspaper sunday edition (business section). As Darren has also seen recent success helping to train our Microsoft CRM ISV’s in China this article is very timely. China native working in Oak…

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Screencasting 101

Over the last few weeks I have got into screencasting. This involves sitting by yourself in a quiet room with your workstation and a camcorder and recording yourself interacting with Microsoft Dynamics CRM 4.0 (in my case). Sounds easy doesn’t it. Just have to say it’s not :-). Talking to a client about Microsoft Dynamics…

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Five Years can fly by very quickly

Hello, my name is John O’Donnell and for the last five years all I have done is focus on Microsoft Dynamics CRM!  Yes its true, after attending a Microsoft CRM 1.0 training class in Fargo in late 2002 I have been employed as a consultant for Microsoft Dynamics CRM for just over five years!! In those five…

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