One of the first things to help a business to gain agility is to connect the product development to the actual user community. A simple way to do this is to connect the backlog to user input. If you can show the users your backlog of scenarios, and they can help you prioritize and validate demand, you just gained a great competitive advantage.
A picture is worth 1,000 words, so here it goes ...
The development team manages the backlog. Using input from users to help prioritize and identify gaps, the backlog is then used to drive the monthly development sprints.
It looks simple and it is, but it's not the knowing, it's the doing that makes the difference.