Change management is an art and science. There are tools for improving effectiveness.
The Rick Stacey's Agreement and Certainty Matrix evaluates the level of agreement and degree of certainty about the issue or problem. This helps you choose the more effective management actions for successfully adapting and adopting your processes. Dr. Stephen Lamed revised Stacey's Agreement and Certainty Matrix by adding a diagonal line and placing 7 different management interventions.
7 Management Interventions for Adapting and Adopting Processes
The 7 management interventions are:
- Change Work Processes
- Modify Structure
- Convene and Intervene
- Examine, Describe Patterns
- Seek Patterns
The following table summarizes Lamed’s advice:
|1. Direct||Direct workers to complete tasks.|
|2. Change Work Processes||Change the work processes to support self-organization, self direction.|
|3. Modify Structure||Change the diversity, information, and connections.|
|4. Convene and Intervene||Bring representatives together to support self-organization and emergence. Use process tools for change. Compare with and without goals.|
|5. Convene||Bring representatives together to support self-organization and emergence.|
|6. Examine, Describe Patterns||Observe the interactions between complex adaptive systems that are beyond the leader's ability to affect or convene.|
|7. Seek Patterns||Scan systems for emerging organizations and patterns.|
For more information, see Edgeware-Aides – Moving from Agreement and Certainty.