Clearing Your Inbox

Today I helped a colleague clear their inbox.  I've kept a zero mail inbox for a few years.  I forgot this wasn't common practice until a colleague said to me, "wow, your inbox doesn't scroll."

I didn't learn the zen of the zero mail inbox over night.  As pathetic as this sounds, I've actually compared email practices over the years with several people to find some of the best practices that work over time.  The last thing I wanted to do was waste time in email, if there were better ways.  Some of my early managers also instilled in me that to be effective, I needed to master the basics.  Put it another way, don't let administration get in the way of results.

Key Steps for a Clear Inbox
My overall approach is to turn actions into next steps, and keep stuff I've seen, out of the way of my incoming mail.  Here's the key steps: 

  1. Filter out everything that's not directly to you.  To do so, create an inbox rule to remove everything that's not directly To or CC you.  As an exception, I do let my immediate team aliases fall through.

  2. Create a folder for everything that's read.  I have a folder to move everything I read and act on.  This is how I make way for incoming.

  3. Create a list for your actions.  Having a separate list means you can list the actions in the sequence that makes sense for you, versus let the sequence in your inbox drive you.

Part of the key is acting on mail versus shuffling it.  For a given mail, if I can act on it immediately, I do.  If now's not the time, I add it to my list of actions.  If it will take a bit of time, then I drag it to my calendar and schedule the time.

I think it's important to note the anti-patterns:

  1. Using your inbox as a large collection of action and semi-action items with varying priorities

  2. Using your inbox as a pool of interspersed action and reference items

  3. Adopting complicated mail and task management systems

My Related Posts

  1. Scannable Outcome Lists

  2. Using Scannable Outcomes with My Results Approach

Comments (9)
  1. alikl says:

    JD, amazing how such simple and obvious technique often overlooked. I started to practice it and I felt huge improvement in my effectiveness and efficiency – I stop worrying about “what is next? Where is my the stuff? Am I behind the schedule?” – I am focused. The only thing that is different with me – I do not store action items emails in separate to-do list rather directly move it into calendar making sure the time is allocated, here is my practice

    My Pipeline Is My Inbox

  2. I was inspired, and have now kept an empty inbox for two weeks.


  3. Joshua says:

    But then how do you find time to clean out the Actions folders?  Would you mind sharing your lists of actions folders?

  4. Pierre says:

    Using the Getting Things Done technique from David Allen.

  5. Whether you’re a new hire or taking on a new job, here’s some principles, patterns and practices to be

  6. Patterns and Practices for New Hires from J.D. Meier’s Blog has really good advise on this: Whether you’re

  7. Noah Coad says:

    In today’s age of receiving dozens to 100s of e-mails a day, quickly processing these is critical. 

  8. You too can have a zero mail inbox, if you choose to. I chose to go zero mail in my inbox when I first

  9. You too can have a zero mail inbox, if you choose to. I chose to go zero mail in my inbox when I first

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