iPod woes continue

After another visit to the Apple store, and another struggle with the Genius bar, I’m now in a state where iTunes blue-screens (BAD_POOL_CALLER) when I plug in my iPod.  If I uninstall iTunes, I can connect the iPod to my PC and it behaves like a nice normal FireWire drive.  But if iTunes, or the…

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Mr. Sketch is great!

After two grumpy posts, here’s a feel-good post.  I’ve had two day-long meeting/training things each of the last two weeks.  And at both of them, I was pleasantly surprised that, when it came time to do some team writing excercises on a sketch pad, we got to use scented markers!  Sanford’s Mr. Sketch markers, in…

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Customer service too good to be true: Apple and iPod

So speaking of over promising and under delivering: I just returned home from one of the most frustrating customer service experiences I’ve had, courtesy of the Apple store near my home. Last year, I bought my wife an iPod for her birthday.  At the time, there were no Windows Media devices that seemed even remotely…

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Customer service too good to be true: ATT and Audiovox

I’m in a mood to rant about poor customer service experiences I’ve had lately.  Since one of them is about Apple, I figured I better start by posting the other one, which is related to Microsoft technology. Back in November, I bought an Audiovox SMT 5600 smartphone through my cell carrier, AT&T (now Cingular).  This is…

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Ralph Reed

My wife said that one of her colleagues today asked her why Microsoft would hire Ralph Reed as a lobbyist.  How about because given the wonders of our political system, hiring conservative lobbyists is the only way to get your voice heard in DC these days? DeLay organized the “K Street Project” in the 1990s…

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When Shared Documents aren’t

I just spent an hour helping a friend debug the strangest problem I’ve seen here at the Friends And Family Helpdesk. John sent me an email asking why his Shared Documents folder had been renamed to Documents, and why he now gets Access Denied errors every time he tries to browse into it.  Through the…

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Evangelism jobs available

Our team is looking to hire some new evangelists.  Here are the details and links to information on the Microsoft.com jobs site.  We are starting to interview for some of these positions, so if you’re interested, 1) apply via the website, and 2) send me a note via this blog once your application/resume are in the…


Back from vacation

My blog has been quiet the past few weeks because of travel, both for work and vacation.  If your idea of a nice vacation is spending a week in the sun, with ocean, pool and kitchen only a few steps away from each other, you might enjoy Ocean Palms as much as my friends and…

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When a journalist blogs, is it journalism? or blogging?

Random thought that hit me as I was reading Jon Udell’s blog entries on Longhorn.  What’s the difference between his blog entries, and his news analysis pieces or columns in InfoWorld?  They seem to be of the same caliber of writing and analysis.  Is it just a question of length, or does Jon have a…

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“You work for crooks, Jeremy”

I got into an interesting discussion in the comments on Dan Gillmor’s column about Microsoft’s behavior.  Dan concludes that “Microsoft won’t reform itself.”  Because I like my job and don’t like sitting in depositions, I opted to not comment on any of the legal issues, but to contrast with Dan’s list of negatives, I did…

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