Random Tips on Interviewing for Microsoft

A co-worker recently asked me to share some tips on interviewing people at Microsoft.  I wrote a few up and figured I’d share them here as well. I love interviewing people and I get a lot of my style and tips from Gretchen since she’s done more interviews than I ever will.  Anyway, here is…

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Merging Humans with Tools to Slow Down Trolls

This was a great read that I found through Seth Godin’s blog.     Troll whisperers aren’t necessarily very good at hacking tools, so there’s always an opportunity for geek synergy in helping them to automate their hand-crafted techniques, giving them a software force-multiplier for their good sense. For example, Teresa invented a technique called disemvowelling…

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Curt Shilling – The Robert Scoble of Baseball?

 You know, the person that everyone listens to, makes outlandish statements that may offend people on occasion, and then has to issue statements like this… Everyone has days and events in life they’d love to push the rewind button on, yesterday was one of those days. Regardless of my opinions, thoughts and beliefs on anything…

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Tips on Motivating Your Team to Engage with Customers

I was on a thread where a dev lead asked if anyone had tips to share on motivating his team to engage regularly with customers through blogs, forums, etc.  Paul Yuknewicz shared a great set of tips that I’m republishing with his permission. Get the team managers and leads to see the need for participation. …

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Does Amazon Ship the Best Social Software on the Web?

Yes, Amazon has the best social software on the web.  They’ve been quietly innovating for the last couple of years and it is unfortunate that people just think about their amazing catalog of user reviews and don’t think of them as an innovation hub for social software.  The reason is because their social software just works…

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9 Challenges to Making Product Support Transparent

Your customers have greatly evolved since the previous internet bubble, while most company’s customer support models have not grown with them. New, “Web 2.0” paradigms for content creation, publication, syndication, and consumption bring with them an enormous innovation opportunity for businesses needing to talk directly to millions of customers. Because of this gap between customers’…

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A reason for social mapping

Dare has one good point and one bad point about the new google mymaps feature that we’ve had for a while.  Source: Dare Obasanjo aka Carnage4Life – Google MyMaps vs. Frappr: A Feature Isn’t a Business As usual the reactions from the blog pundits are equal parts surprising and unsurprising to me. The unsurprising bit…

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MVP Learnings: User Groups, Web Sites, and Feedback

User Groups We do great at participating in our conferences, but we don’t focus on the breadth of developer user groups like we should. One of the better ideas was that we provide “presentation kits” to user groups. We create a topic and a talk with additional materials that could be distributed to a network…

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What I learned at the MVP Summit: DPE, MSDN Links, and Attention

I spent a lot of time at the MVP summit this past year. My team doesn’t have any MVPs, but our work is obviously valuable to customers. I’ll thank the C# team for graciously inviting us to spend some time talking with their MVPs. I took a whole lot of notes that have already started…

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