Today is my last day at Microsoft

  And this is likely to be the last post I make to this blog. By the time you read this I will have likely handed in my card key and celebrated with the great people I’ve worked with over the last 7 years. One of the key values that Microsoft instills in teams is…

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Random Tips on Interviewing for Microsoft

A co-worker recently asked me to share some tips on interviewing people at Microsoft.  I wrote a few up and figured I’d share them here as well. I love interviewing people and I get a lot of my style and tips from Gretchen since she’s done more interviews than I ever will.  Anyway, here is…

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Car 1 : Carbon Bike 0 : Josh OK

I posted my experience being hit and run by a car yesterday on my personal blog.  I’m posting the link here as a cautionary tale for other softies I know bike to work regularly. I saw a red car out of the corner of my eye quickly cut in-front of me and attempt to turn…

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Tips on Motivating Your Team to Engage with Customers

I was on a thread where a dev lead asked if anyone had tips to share on motivating his team to engage regularly with customers through blogs, forums, etc.  Paul Yuknewicz shared a great set of tips that I’m republishing with his permission. Get the team managers and leads to see the need for participation. …

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9 Challenges to Making Product Support Transparent

Your customers have greatly evolved since the previous internet bubble, while most company’s customer support models have not grown with them. New, “Web 2.0” paradigms for content creation, publication, syndication, and consumption bring with them an enormous innovation opportunity for businesses needing to talk directly to millions of customers. Because of this gap between customers’…

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Overheard from the MVPS: More specific Feedback on Forums and Other channels

This is the last of the notes i took at the Summit that I was able to actually write down.  On Forums… “After posting an answer to a question there should be a link that goes directly back to a the filtered “unanswered” page you started from instead of just back to the forum. “…

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MVP Learnings: User Groups, Web Sites, and Feedback

User Groups We do great at participating in our conferences, but we don’t focus on the breadth of developer user groups like we should. One of the better ideas was that we provide “presentation kits” to user groups. We create a topic and a talk with additional materials that could be distributed to a network…

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What I learned at the MVP Summit: DPE, MSDN Links, and Attention

I spent a lot of time at the MVP summit this past year. My team doesn’t have any MVPs, but our work is obviously valuable to customers. I’ll thank the C# team for graciously inviting us to spend some time talking with their MVPs. I took a whole lot of notes that have already started…

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Customer Support in Communities; From 0 to 761 in a Year

Last week 761 developer customer questions were answered in our online communities by members of our customer support staff. These are the folks helping to bridge the knowledge transfer gap for .NET 2.0 and 3.0 that I talked about last week. The effort also represents a shift in our support strategy to start broadening the reach…

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Nothing to see here

Of course the following story would be comical if I could say that nothing like this ever happens here. Source: AOL: Powerpoint paralysis – Valleywag …Straightforward enough. Splice in the different databases, slap a name on the product, pray. Not for AOL. The company engaged a top-tier naming agency, evaluated 120 different options, tested the…

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