PSS Learning #1: IM is a key part of their jobs

I covered myths #1 and #2 so it's time to start getting into the things I learned while working in Sammamish.  Learning #1 is that I never saw so many people depend on IM. Everyone was running Microsoft Office Communicator and they used it. 

It's was a great way to ask for help from a co-worker on a case when you are on the phone with the customer. It was also used as a primary means of communicaiton with the support folks in different parts of the country or world. 

In the product groups there's a mix. There are people you can find on IM and then there are people who just aren't on the corperate IM train. 

On a related note... I only have one freind left using AIM. Everyone else I know now is on Messenger.  I remember feeling guilty when I started at Microsfot for running it, but it was what all my freinds from college where on.  Now I only have one freind left to switch before I can delete the bloated adware AIM client off of my machine for good.


Comments (1)
  1. Joku says:

    IM might be a good area to build an open .NET based gadget upon. I wonder what the abstraction level should be. The simple and obvious one is the network-based one, but for friends sharing the same client, you could imagine that all your friends have same virtual-identity on these networks, thus if one (say, Messenger) servers stop responding or such, the client would simply use other available network, such as IRC and you would not notice anything.

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