The good news: Netflix's implementation of Silverlight for instant viewing of movies has been a great success, with Steve Swasey, VP of Corporate Communications for Netflix, noting that
'our player is much easier to install and use now with Silverlight'
The bad news: The ease-of-use has left their technical specialists in the Customer Service group underutilized, to the point that 50 of them will be let go in January, and another 15 reassigned internally.
You can read the full the Netflix blog post here. While we hate to hear of folks losing jobs, especially in this economy, it's good to know that Silverlight is absolutely hitting the mark in terms of usability and customer satisfaction.