CRM in 2010: The experts’ predictions

MyCustomer.com is looking at what 2010 might hold for the CRM industry. "CRM is a solid industry. There may be naysayers who state that the CRM failure rate is 50-70% and so on, but the reality is that this isn’t even true anymore. That was from a Gartner report six or seven years ago when…

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Mobile Workers to Make up 73 Percent of the US Workforce

I recently received this from Citrix Online: “By 2011, IDC expects mobile workers to make up 73 percent of the total US workforce. Whether mobile employees are out in the field or at home, sitting in a satellite office or constantly on the go within a corporate campus environment, they’re going to need an effective…

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