Goodbye Microsoft, Hello World

After 20 years in the military and now 20 years at Microsoft, I am considering how to spend the next 20 years. It’s been fun, exciting, and a growing experience here at Microsoft. My last day is Friday 7 October 2011. The company, people, and product groups have treated me very well. Ciao.


Introducing the Dynamics Café ~ Proceed at your own risk

In my readings this week I came across this blogger: Matt Keenan is a 20+ year veteran of the Customer Relationship Management (CRM) market and has extensive experience in sales, implementation, and effective adoption of CRM solutions from small companies to large enterprises. He has had the opportunity to work with customers like Dow Chemical,…


Microsoft Dynamics CRM Tech Resources

I like to update the list of Technical resources available to Microsoft Dynamics CRM users. Find help in the Forum (free offering) Post your question on the Microsoft Dynamics CRM Forum. Experts and peers can help you solve real-world problems. Choose a support plan Service offerings may vary by country. If you are located in…


Fav CRM Blog Posts this week

Just thought I’d share some valuable and interesting posts I’ve read in the last few daze: PowerObjects- Bringing Focus to Dynamics CRM: Mass Editing Dynamics CRM 2011 Records using Microsoft Excel Business Situation I need to mass edit Dynamics CRM 2011 records and I need to make changes to more than 250 records at a…


HOT: Windows Phone “Mango” Update

The Windows Phone “Mango” update process began this morning as the Windows Phone 7.5 becomes available to users around the world. Most customers will have an opportunity to update their phones within the next four weeks. To get the latest visit the Windows Phone Blog which includes a “Where’s my Phone Update” section with info…


Convergence 2012 ~ A World of Opportunity

The buzz is starting: We’re excited to announce that Convergence is moving to Houston in 2012! Bookmark this site and return often to see new information on the next premier gathering of the Microsoft Dynamics community, set for March 18 – 21 at the George R Brown Convention Center in Houston, Texas. And be sure…


Earning College Credit with a Microsoft Certification

Tony reminds us that both students and Microsoft Certified Professionals (MCPs) are eligible to earn college credit with a Microsoft Certification. In short, approved certifications can be applied for up to six semester hours of college credit in either a bachelor degree or associate degree in computer applications, information technology, or computer information systems. In…


CH2M Hill Increases Support Quality, Reduces Expenses by Using Global Help-Desk Solution

“The new help-desk solution based on Microsoft Dynamics CRM will let us resolve 75 percent of all support inquiries in self-service style and the remainder over the phone, which is the exact opposite of what service management used to look like.” ~ Diane Sharrock, IT Director, CH2M Hill CH2M Hill, a global provider of infrastructures,…


Bookcase: Silverlight and XRM

Microsoft Regional Director & MVP David Yack has a new book out called Silverlight + XRM. It covers Microsoft Dynamics CRM 2011 as an application framework for building business applications. In it he teaches the reader how to use Microsoft Silverlight to extend and customize the CRM experience. Microsoft Silverlight is a free web-browser plug-in…


Customizing CRM for your Company

So many people want a customized experience with their CRM implementation. They want the product they choose to work the way they do. And this makes a lot of sense on a number of levels. So when I saw this video, I had to share it with you. Customizing the Microsoft Dynamics CRM product is…