Get Satisfaction: Social Studies ~ How to Succeed in Social Business

Get Satisfaction provides an Infographic: The Evolution of CRM v2 with charts defining and mapping components like “What is Social CRM?” and “Who is the Social Consumer?”. They solicited and then grabbed everybody’s feedback and revised their infographic. Compare to previous. Click the image above for the full size version.


Microsoft Dynamics CRM 2011 Cloud Acceleration Lab

During last week, Microsoft hosted xRM Cloud Acceleration Lab in Redmond, WA. There were 14 on-site advisors to help 16 partners develop their industry solutions using Microsoft Dynamics CRM 2011 Online, Microsoft Windows Azure, and Microsoft Office 365. 9 CRM MVPs joined us as part of our on-site advisors; they came from all over the…


SDK download for Microsoft Dynamics CRM 2011

Download the Software Development Kit for Microsoft Dynamics CRM 2011. This package contains the assemblies and tools you need to develop custom solutions for the new release. The documentation in the SDK contains information for developers writing server side code, custom business logic, integration modules, workflow assemblies, and plug-ins. It gives you an architectural overview…


Move to Microsoft Dynamics CRM 2011 ~ Now’s the time!

Get $200 per user when you switch 15+ seats from or Oracle. Couldn’t be a better time to switch with the upcoming launch of Microsoft Dynamics CRM 2011! Check it out:


Countdown to the Microsoft Dynamics CRM 2011 Global Launch Event

Just in case you are living in a cave and missed this announcement this morning, here it is again. And here is why most of my Microsoft Dynamics CRM friends will be there. Watch Steve Ballmer do a demo. (Rumor has it.) Get a sneak peek view through engaging demos. Hear success stories from real…


Word 2010: For all your Revolutionary Ideas

You can bet that TJ, GW and gang would have loved having Microsoft Word when crafting the Declaration of Independence. Luckily you have it to capture your revolutionary ideas! See what it would’ve been like if Word was around in 1776.  A little bit of fun here, eh? Have a great weekend. Get out and…



I’m often surprised at the number of friends on Twitter who don’t use hash tags. Users can group posts together by topic or type using hashtags—words or phrases prefixed with a #. In the world of Microsoft Dynamics CRM we use #MSDYNCRM. Here is what you see when you click on that hashtag: This is…


Talking Dynamics CRM and the CRMUG event with the Dynamics CRM MVP’s

Our Microsoft Dynamics CRM MVP’s always deliver great value at any of our events and at the recent CRMUG event I talked with Scott Sewell of Customer Effective and Larry Lentz of Lentz Computer Services Each year our Dynamics CRM MVP’s deliver great services to the Dynamics CRM community so I was pleased to get…


xRMVirtual: Moving from Microsoft Dynamics CRM 4.0 to version 2011

Just got this and wanted to make sure all my peeps see the invitation: xRMVirtual and Julie Yack has invited you to attend an online meeting using Microsoft Office Live Meeting. Join us on Tuesday November 30 when we host CRM MVP Mitch Milam presentating tips and tricks when upgrading from Microsoft Dynamics CRM 4.0…