So many people want a customized experience with their CRM implementation. They want the product they choose to work the way they do. And this makes a lot of sense on a number of levels. So when I saw this video, I had to share it with you. Customizing the Microsoft Dynamics CRM product is not hard. Here is a walkthrough that you might find very interesting:
You might notice this is from the Microsoft Dynamics CRM Online Resource Center. Available from within CRM or via your browser, the Resource Center has a lot of answers for the CRM user.