Top 10 Reasons to Choose Microsoft Dynamics CRM

World-class customer experiences begin with your people. By giving your people the right tools to boost their productivity and amplify their impact, they can drive your organization to achieve your goals and generate maximum return. The top reasons organizations choose Microsoft Dynamics CRM to create world-class customer experiences include: Value: When considering costs—including licensing, services,…


Richard Knudson: Web Analytics in Dynamics CRM 2011, Part 1

As many of you know, Richard Knudson is one of my fav CRM bloggers. Last month he published Web Analytics in Dynamics CRM 2011, Part 1 and I wanted to make sure my peeps saw it. I’ve been using CoreMotives for Email Marketing, integrated within Dynamics CRM, for some time now. I’d tried just about…


Microsoft Dynamics SDK 5.0.1 Released

The Microsoft Dynamics CRM 2011 Software Development Kit (SDK) has been updated. The SDK documentation contains information for developers writing server side code, custom business logic, integration modules, workflow assemblies, and plug-ins. It provides an architectural overview of Microsoft Dynamics CRM, the entity model, security model, and Web services. Sample code and walkthroughs are provided…


Bing’s Amazing Picture of the Day

For anyone living under a rock, Bing changes the picture on their site daily. Today’s picture taken in Antarctica is amazing. Depending upone where you live on this blue marble, you may have to change your settings to US tjo see this picture. Go to to learn more.


Four Questions with Microsoft’s Brad Wilson: CRM, Life in the Cloud and Defining What Makes an Influencer Influential

socialmediatoday presents Robin Carey’s conversation with Brad Wilson: … I recently had the chance to catch up with Wilson on the market the new product will fill, the innovative direction his company is taking and why CRM in the cloud truly matters in 2011. In addition, I had our good friend and CRM expert, Brent…


Visit the Microsoft Dynamics CRM Online Upgrade Center

An exciting new version of the service based on Microsoft Dynamics CRM 2011 has just been released. This webpage has been designed to help you prepare for the new version and to let you know certain details of the upgrade process. The upgrade to this new version is included in your current monthly subscription and…


Book Recommendation: slide:ology:

Matt Cooper, a friend and coworker, sent this in email last week. I thought I’d share the recommendation with a few of my closest friends.  ;O) I’ve been hallway-evangelizing a book I read recently, and a few people asked me to share the title.  It’s called slide:ology: The Art and Science of Creating Great Presentations…


Microsoft Dynamics CRM 2011 ~ Scenarios

Just watched the Microsoft Dynamics CRM 2011 Scenario video and I’m luvin’ it. Using three of top most interesting scenarios in marketing, customer experience and driving sales. Take a peek and let us know what you think.


Microsoft Jazz Band does Zoot Suit Riot

Just a quick share, the MJB performed their first (of five) gig on Seattle’s Eastside. Did I mention how much I love working at Microsoft? We have sports teams, orchestras, and jazz bands to help us burn off the calories we gain by sitting at a desk all day. Enjoy! Soloist Bruce Gallagher and Director…