Case Study: Zurich Services Corporation Improves Risk-Engineering Process with Flexible System
Zurich Financial Services boasts an impressive Risk Engineering operation spanning 35 countries and employing nearly 1,000 risk specialists in various disciplines. However, the company relied on disparate regional systems to collect customer data, making it difficult to derive insights across geographies and industries. To help ensure consistent data collection and analysis, Zurich built a Global Risk Engineering Workstation (GREW) based on the xRM application development framework in Microsoft Dynamics CRM. The Risk Engineering team at Zurich used xRM to simplify the development process and complete a significant portion of the application without the help of outside developers. The Risk Engineering team now adds greater value to the overall organization, especially by helping the policy-underwriting group and customers better understand risk exposure and identify potential solutions.
In essence, what we have now is a knowledge base of risk data across industries and geographies where we can derive insights from relationships and patterns that previously were not available.
John Wall,
Business Technology Manager, Zurich Services Corporation
Situation
Zurich Financial Services fields nearly 1,000 Risk Engineers and safety specialists in 35 countries around the world, helping organizations identify, assess, and minimize risks to property, liability, employee safety, and other areas. The Risk Engineering group combines local knowledge with global breadth to produce thousands of reports each year for customers and policy underwriters.