Microsoft Dynamics CRM: Getting Support

The CRM Forum is a good place to post your questions. Make sure to search for the answer to your question before you post as it may already be answered. Other CRM users and experts can provide feedback on your problem. Other technical support is available from one of the following options. Choose a support…

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Case Study: Zurich Services Corporation Improves Risk-Engineering Process with Flexible System

Zurich Financial Services boasts an impressive Risk Engineering operation spanning 35 countries and employing nearly 1,000 risk specialists in various disciplines. However, the company relied on disparate regional systems to collect customer data, making it difficult to derive insights across geographies and industries. To help ensure consistent data collection and analysis, Zurich built a Global…

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The Extensibility Model of Microsoft Dynamics CRM

The extensibility platform is the heart of Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online. When you use the Microsoft Dynamics CRM SDK, you are building on top of this system. The Microsoft Dynamics CRM platform supports several types of deployments with the power of choice: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM installed…

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DigitalSurgeons: Facebook vs Twitter Infographic

Kudos to DigitalSurgeons. Very interesting… the differences are subtle, but important. Facebook = more daily use, more brand following. Twitter = more mobile, more updates, more actual use of the brands they follow.   See more at: http://www.digitalsurgeons.com/facebook-vs-twitter-infographic/

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Microsoft Dynamics CRM 2011 Launch Time is Here!

There’s still time!  Register before 9AM PST for today’s global Microsoft Dynamics CRM 2011 virtual launch event. http://bit.ly/gR2VrC

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FAQ: Making Suggestions for Microsoft Dynamics CRM

Microsoft Dynamics CRM 2011 is now being finished and the new version is available. What would you like to see in the next version? Yes, you can influence our improvements by making suggestions and voting on the existing suggestions so that we can prioritize them. We are listening…

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Are you ready for the Microsoft Dynamics CRM 2011 Launch?

The global virtual Microsoft Dynamics CRM 2011 launch event happens on Thursday, January 20th, 2011 at 9:00 am PST. Microsoft CEO Steve Ballmer will be riffing all thangs CRM and this release. Register for the virtual launch event here: http://crm.dynamics.com/2011launch/. There will also be a number of local launch events happening around the US. If…

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Microsoft Dynamics Case Studies

Iowa Goodwill Establishes Powerful Client-Tracking System with CRM Technology Goodwill Industries of Central Iowa’s mission is to empower individuals and families with barriers to independence through training, education, and employment. Relying on manual, paper-based processes and spreadsheets to track and manage its clients, Goodwill decided to improve productivity and the quality of its services through…

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Announcing MVPNation 2011 in Seattle

MVPNation is a new community event (March 3-4, 2011, Seattle) that connects three important communities in one place at one time. These communities are: 1. Microsoft MVPs. This technical community constituency will already be in Seattle for the annual Microsoft MVP Summit from February 28 to March 2, 2011. Microsoft predicts 1,500 MVPs from around…

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