From Gartner Identifies the Top 10 Strategic Technologies for 2011 we get this nugget:
“Gartner predicts that by 2016, social technologies will be integrated with most business applications. Companies should bring together their social CRM, internal communications and collaboration, and public social site initiatives into a coordinated strategy.” Gartner Newsroom
We are already seeing the demand for this and some developers are stepping up to the plate:
- Social Activity Dashboard for Microsoft Dynamics CRM 2011
- Harness the power of Social Media with Webfortis Parrot
- Microsoft Dynamics CRM Accelerators – Latest News
Do you have plans to integrate social media into your company’s external or internal systems?