Windows IT Pro: Don't Shoot the App
A friend of mine pointed out this fine article from the WindowsITPro.com site. I thought I'd share it with my CRM blog posse.
Don’t Shoot the Application
When troubleshooting an application error, you might need to look beyond the application to pinpoint the problem.
Most of us have heard the expression, “Don’t shoot the messenger” or “Don’t shoot, I’m only the piano player.” That’s still a good admonition when it comes to modern applications that we deal with. Often those ugly errors that we see from application are like a “damsel in distress” calling for help as the freight train speeds toward her.
I work with friends and family computers. Actually I am their go-to guy and I have learned a lot by trying to help them. Whether it is hardware or software, the matrix of all the parts comes into play for any problem. So many times, it isn't the part or program that is having the problem that is causing the problem.
Anyone else drooling over the Miles Davis " 50th Anniversary Kind of Blues " collection due in at the end of the month?