Microsoft Dynamics CRM Training Resources

People are always asking me about CRM training materials and opportunities. So this article seemed like a good bet for the FAQ of the month. It's excerpted from an article by Debbie a coworker from Dynamics Training team and incidentally also a Facebook friend:

E-Learning - View E-Learning information and see the available courses. E-Learning provides a simple and effective way for you to learn at your own pace and on your own schedule, so you can improve your technical product skills or learn application functionality to prepare for a new job or certification exam.

Find Training - Search for a Microsoft Certified Partner for Learning Solutions or other training resources that are designed to help you build your skills on Microsoft products and technologies. You can view classroom training and workshop schedules, purchase Microsoft Press books, and view information about other training options.

Training Manuals - View and download training manuals. Training manuals are available at no cost in an electronic format for partners or customers enrolled in a service plan.

Service Plans

Customers and partners enrolled in a service plan may receive unrestricted access to e-learning and online training manuals. If you are not enrolled in a service plan or you would like to learn more about the benefits of a service plan visit the following web site:

View information about the additional training options and materials that are available, such as training for specific locales and available learning plans.

Technical Articles

These technical articles will walk you through concepts that you can use to customize Microsoft Dynamics CRM for your business. Topics covered include how to efficiently import information into custom entities and how to integrate other applications.

Configure the Site Map to Customize Application Navigation in Microsoft Dynamics CRM 4.0 - New! Customize the Navigation Pane in Microsoft Dynamics CRM by editing the Site Map. This article walks you through the steps and gives you the information you need to edit this XML document.

Introduction to Plug-in Development for Microsoft Dynamics CRM 4.0 - New! Discover how you can customize and extend Microsoft Dynamics CRM 4.0 through the integration of custom business logic. Read this article to get an overview of the new plug-in capability, see a comparison of plug-ins to callouts, and learn about the new plug-in programming model.

Introduction to Data Management Features in the Microsoft Dynamics CRM 4.0 SDK - New! Use the Microsoft Dynamics CRM SDK to work with Bulk Delete, Duplicate Detection, and Data Migration/Import. This article introduces these features, new in  Microsoft Dynamics CRM 4, and shows you how they can help you to improve the way you manage and maintain the quality of data in your system.

Extensibility Features Live vs. On-Premise in Microsoft Dynamics CRM 4.0 - New! Are you wondering which extensibility features work across our different products? This article provides the answers!

Microsoft Dynamics CRM 3.0: Extending Marketing Automation - Learn how to programmatically manage marketing or sales events, such as seminars, using the Microsoft Dynamics CRM 3.0 Software Development Kit (SDK). Also, learn how to create and integrate a .NET Framework 2.0 Web application into Microsoft Dynamics CRM.

Microsoft Dynamics CRM 3.0: Creating and Publishing Knowledge Base Articles - Learn how to write your own custom code to create and publish your target business information as knowledge base articles using the Microsoft Dynamics CRM SDK. This article describes how creating and publishing a knowledge base article differs from creating instances of other entity types in Microsoft Dynamics CRM.

Microsoft Dynamics CRM 3.0: Bulk Import - Learn how to programmatically import bulk data into Microsoft Dynamics CRM 3.0 system and custom entities. Also, get the inside scoop on best practices, such as creating multiple threads and using unsafe connection sharing, for better performance during bulk import using the Microsoft CRM 3.0 SDK.

Microsoft Dynamics CRM 3.0: Accessing Selected Records in a Grid - Using the information in this article, determine programmatically which entity records a user has selected in the Microsoft Dynamics CRM 3.0 Web application grid. Develop custom code to perform a desired operation on each entity selected in the grid.

Easy Microsoft CRM 3.0 Data Access Using RSS - See how you can combine Microsoft CRM and RSS technologies to set up dynamic business data feeds. Receive dynamic updates to critical company business data that directly affects how you do business.

Displaying Microsoft CRM Business Data in SharePoint Web Parts - Learn how to build portals and dashboards in SharePoint sites by using Web Parts that display Microsoft CRM data.


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