One Laptop per Child

Eight Nations set to get $150 laptops – C/net News From Brazil to Pakistan, some of the world’s poorest children will peer across the digital divide this month–reading electronic books, shooting digital video, creating music and chatting with classmates online. Founded by Massachusetts Institute of Technology academics, the nonprofit One Laptop per Child project will…

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Why the CRM Analytics Foundation package is for you?

Microsoft has just announced the release of Microsoft Dynamics CRM Analytics Foundation and I thought I’d take the opportunity to talk about why this is important to your company. Business intelligence allows you to foresee market changes, analyze trending information, and helps you to make logical changes to the way you do business.  With the Analytics…

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Convergence 2007 Approaches

As Convergence 2007 approaches I’ve scrambled to get plane tickets that don’t route me through Denver and hotel accommodations that don’t place me on the wrong side of San Diego. Tickets, flights, and accommodations are going very fast as some of my compatriots who waited are finding out. I’m looking forward to meeting you at…

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CRM Customization 101 Syllabus

I was talking to a potential customer the other day who wants to customize his companies implementation of Microsoft Dynamics CRM 3.0. Customization means a lot of different things to different people. So the CRM 3.0 SDK contains several different sections that would be interesting to most readers: Server Programming Guide – A guide for…

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Establishing An Organizational Structure

A well-organized online business structure should reflect the business’s existing operational structure. This includes the chain of command, territorial or product divisions, and internal teams. Creating such a structure early in your use of Microsoft Dynamics CRM pays off when you need to make changes in response to organizational growth and product diversification. When you…

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Adding a product to an order

Adding individual products from the product catalog and individual write-in products to a single order can be a valuable way to help your customers find the right product. Taken from the Microsoft Dynamics CRM Help “Create, edit, or close an order” is a topic that explains how to add a product to an order. Add a…

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Building the online library

Turning the Pages™ 2.0 is a toolkit that allows libraries and museums to put entire collections of books online in a compelling 3D environment, with a suite of useful tools to aid learning. “Developed with the British Library, it is available as a service for institutions and private collectors around the world. It’s a true…

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Creating line items for quotes, orders, and invoices

Our friends at c360 have just the add-on that you might find very interesting – c360 Word Mail Merge for Microsoft Dynamics CRM 3.0 “c360 Word Mail Merge is a Microsoft CRM enhancement that allows you to create Word documents with data from Microsoft CRM. Word Mail Merge enables you to create a mail merge…

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Introducing the Microsoft CRM 3.0 SDK

A reader asks: “Does anyone have a document which describes the detail of all privileges in the Role screen.For example, what does the privilege ‘Process Instance’ control? My partner company would like to understand the description for all of the privileges.” You can get this kind of detail from the Microsoft CRM 3.0 SDK on MSDN. There is an extensive…


Sharing contacts, leads and customer data with the sales team

Recently a customer asked: “How can I share CONTACTS, LEADS, AND CUSTOMER DATA with other sales people? I ‘d like to keep all customer contact data in sync and accessible by all of my employees.” This is kind of a big, conceptual question and it is related directly to choices made when implementing Microsoft Dynamics CRM 3.0. How it is…

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