Service Manager–Request Offering 在 Category View 的Service Catalog中如何呈现?


最近在适用Service Manager Service Cloud Process Beta 中基本掌握了如何在Beta版本中适用Request Offering。这里有几个点请初学者注意:
 

以下 的设置必须设置为真:

1) The Request Offering Published 属性必须是 ‘Published’

2) The Request Offering 必须包括到Service Offering中

3) The Service Offering 包含的Request Offering 必须有属性设置为‘Published’

4) The Service Offering 必须被放到Category (list) 默认为General. 

5) 另外容易忽视的是语言的设置在Service Offering 必须和浏览器的语言版本一致.  一个初学者最容易犯的错误是将浏览器的语言误解成 ‘English’ 而不是 ‘English (United States)’ .

 

Service Catalog 应该如下组织:

Category 1

                Service Offering 1

                                Request Offering 1

                                Request Offering 2

                Service Offering 2

                                Request Offering 3

Category 2

                Service Offering 3

                                Request Offering 4

 最后的结果应该如下:

 

发布的属性在Service Manager Console中可以看到:

 

 

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