Bridging the gaps in Software Engineering

After reading Steve’s analogy on software development vs. building bridges, I figured it would be easier to convey some of my own thoughts in a post vs. comments.   Being raised around engineering and architectural practices and now working in the software industry, there are some very clear differences in the disciplines. I to get…

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A critical junction in support issues: Root Cause VS. Relief

In the lifetime of a case, particularly one of high impact, a point is reached where a decision is necessary regarding the direction of the case. This decision impacts how the situation is approached going forward. The decision that must be made is:   “Do I want Root Cause or Relief?”   This decision is…

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The stages of conversion for Internet Mail

As Naresh pointed out in his history of content conversion blog, Exchange 2000 swapped the roles of our primary transport from X.400 to SMTP. As such we also more closely integrated in native MIME formatted message into Exchange store by introducing the .STM file.   We are unfortunately bound by the fact that our richest…

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Watch out for that 16gb limit!

Part of my role is to understand trends and determine how technically we can solve our supportability issues. While performing some reviews of cases related to store startup, I was shocked at the number of cases where the 16GB limit of the standard version of Exchange was reached. For the standard version of Exchange you are…

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Still Unable to Edit User Properties in ADUC?

This is an issue that I ended up spending 6 hours debugging, only because the answer could not be found in any documentation. I know as soon as I post this someone will go post a comment saying “duh, its documented right here <link>” The scenario is a customer was attempting to give permissions to…

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