Learning about product and team metrics

Metrics are a double-edged sword.  On one hand, you can't improve what you don't measure.  On the other hand, if your metrics program is implemented poorly, you can end up with all sorts of problems ranging from fooling yourself into thinking everything's ok to demotivating your team to information overload.  In any product development environment, you really need to pay attention to two classes of metrics: 

  • product metrics - tell you about the quality of your product

  • team metrics - tell you about the productivity and effectiveness of your testing team

If you're putting together a metrics program for your product, here's a short list of some articles I found useful while working on ours:

And if you're designing a metrics program to help increase the productivity of your team, I recommend:

Of course, these are just a start, but they sum up the key points quite nicely and can help you avoid common pitfalls.

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