The Crash saga continues and expand further to ie 7 and firefox 3

Following my previous post after uninstalling IE 8 from the my Dell Vista Laptop and restoring back to IE 7  was of no help.

IE 7 was also crashing as soon as I start typing URL in the address bar after opening where as Firefox crashes on opening.

Applied my PSS troubleshooting trick to capture crash dump for IE. Analyzing it shows IE crashed due to Stack overflow.

04badf30 100025d7 100025d7, calling 1000257f

04badf30 100025d7 100025d7, calling 1000257f
04badf5c 100025d7 100025d7, calling 1000257f
04badf88 100025d7 100025d7, calling 1000257f
04badfb4 100025d7 100025d7, calling 1000257f
04badfe0 758446d7 mswsock!SaBlob_Query+0x2d , calling 1000257f
04bae010 7584463c mswsock!Rnr_DoDnsLookup+0x129

Above stack does not tell anything more than address 1000257f (Module must have got unloaded).In this scenario next step is to check for all the third party modules loaded in the process which would be top suspects.

We’ve  GoogleToolbarNotifier, Google Desktop Search and Symantec Shared dll’s loaded in the process.

Started Un-installation process one bye one

1) Uninstall GoogleToolbarNotifier, IE 7 and Firefox still crashes.

2) Uninstall Google Desktop Search, IE 7 and Firefox works great.Tongue out

Checking Google Desktop Search dll’s version loaded into the process.

0:016> lmvm GoogleDesktopIE
start    end        module name
41000000 4101d000   GoogleDesktopIE   (deferred)            
    Image path: C:\Program Files\Google\Google Desktop Search\GoogleDesktopIE.dll
    Image name: GoogleDesktopIE.dll
    Timestamp:        Tue Jan 08 00:44:23 2008 (47827A0F)
    CheckSum:         0001C5FA
    ImageSize:        0001D000
    File version:     5.7.801.7324
    Product version:  5.7.801.7324
    File flags:       0 (Mask 3F)
    File OS:          0 Unknown Base
    File type:        0.0 Unknown
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Google
    ProductName:      Google Desktop
    InternalName:     Google Desktop
    ProductVersion:   5.7.801.7324
    FileVersion:      5.7.801.7324
    FileDescription:  Google Desktop
    LegalCopyright:   Copyright (c) 2003-08 Google. All Rights Reserved

Google Desktop is bundled  on Dell Vista Home Addition.

Later on added updated version for Google Desktop Search(5.9.906.4286). IE and Firefox still working great.

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