Object Templates

In Service Manager, we have a variety of scenarios where we needed to capture partial object state and apply that state at a later time. The state captured is usually all or part of some IT process. For example, when creating a Change Request from the UI, the user is prompted with a set of…

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Categorizing Management Pack Elements

If you are familiar with Management Packs and their elements in Operations Manager, you’ll know that there were a few elements that had a “Category” attribute whose value was fixed from an enumeration defined in the schema. While this worked, it was quite limiting. For one, the enumeration itself did not make a lot of…

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