Only "urgent" customer service issues addressed? What? You aren't kidding?

I used the Online Wall Street Journal at some point last year. I don't really recall what I was using it for at the time, but it seems that the WSJ Online, like many other online properties, bills you annually under the assumption that you will continue to use their product. I don't like this, especially since it's pretty obvious to them that I am not using my account. They may have told me they were going to do this, they may not have. It's less about whether they told me and more about the fact that I only want to pay for what I use. So when I saw that there was a charge on my corporate Amex from the WSJ online, I went to their site, and used an e-mail link to contact them about the issue.

Eleven days later, I get this:

From: Online Journal [mailto:onlinejournal@wsj.com]
Sent: Friday, January 26, 2007 10:33 AM
To: Heather Hamilton
Subject: billed for WSJ online <incident # redacted>

 

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

Thank you for allowing us to be of service to you.