Troubleshooter: Error accessing site


This error occurs when the troubleshooter cannot access a specific site.


If the error occurs when trying to access Microsoft.com, this could indicate generate network problems, or it could indicate a proxy issue. The web.config files in the samples contain a defaultProxy setting that can be enabled to use a proxy.


If the error occurs when trying to access one of the HealthVault servers, it could be a proxy issue, or it could be that the values for ShellUrl or HealthServiceUrl in the web.config are incorrect.


For the Developer server, these should be as follows:


<add key=ShellUrl value=https://www.microsofthealthbeta.com/ />
<add key=HealthServiceUrl value=https://platform.microsofthealthbeta.com/platform/ />


and for the Consumer server, they should be as follows:


<add key=ShellUrl value=https://account.HealthVault.com/ />
<
add key=HealthServiceUrl value=https://platform.HealthVault.com/platform/ />


Note that both of the urls use “https” rather than “http”.

Comments (1)

  1. The development settings should be:

    <add key="ShellUrl" value=https://account.HealthVault-ppe.com/ />

    <add key="HealthServiceUrl" value=https://platform.HealthVault-ppe.com/platform/ />

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