A secret shopper’s perspectives on the EHR and clinical workflow

As someone who has practiced medicine using both paper and electronic records, and someone who’s been focused on the health tech scene for the past 20 years, you might think I’ve seen it all. Indeed, during my 35 year career in medicine and tech I’ve traveled the world and learned a lot about healthcare, clinical practice and the intersection…

3

Setting aside differences and embracing what connects us

It really is a new day at Microsoft. I cannot emphasize how much things have changed. A significant part of my job at the company is doing what we call executive engagement. At our beautiful briefing center in Redmond, Washington, and at other locations around the world, I meet with customers to review Microsoft’s value proposition in health and the healthcare…

0

Modernizing Communication and Collaboration in Healthcare

When I started my career at Microsoft nearly 14 years ago, I dreamed of the day when technology could deliver a total communication and collaboration solution for healthcare. Over the last decade I’ve observed pieces of that dream come together as information technology matured. It started with gradually improved technologies to deliver rich audio and video over internal and…

0

Bendigo Health, building a cloud first, mobile first health platform of the future

This morning I had the distinct pleasure of spending an hour with Danny Lindrea, solutions architect at Bendigo Health. Mr. Lindrea came to Microsoft in Redmond to meet some of the members of our worldwide health team and share information on how Bendigo is advancing information communications technologies (ICT) using Microsoft and Microsoft partner services, products, and solutions. In…

3

Reinventing and moving beyond the EHR. The proof is all around us.

HealthITNews reports that at least one popular EHR vendor (eClinicalWorks) is launching the flagship version of its cloud service solution by saying, “Don’t call it an EHR”. Perhaps we shouldn’t be surprised by that as the latest EHR satisfaction survey from the AMA and Medscape shows that while EHR adoption by physicians has surpassed 80 percent, clinician satisfaction…

0

Health Information Exchange (HIE). A recipe that just might work.

If there is anything that plagues the health industry and severely damages the value proposition for information technology in healthcare, it is the dismal failure to achieve system interoperability and perhaps more importantly, health information exchange. No matter how elegant an individual clinic’s or hospitals’ or health system’s electronic health record solution might be, the value of the patient data these systems capture…

0

EHR satisfaction survey; reading between the lines and thinking about what’s next

It was with a bit of my own satisfaction that I read today’s HealthcareITNews report on their new user survey of EHR satisfaction. The survey of 396 individual users of 9 major EHR vendors examines metrics of user satisfaction including visual appearance, ease of use, interoperability with medical devices, interoperability with other clinical systems, interoperability with billing systems,…

0

Patient and Power no longer an oxymoron. Just follow the money.

For as long as I’ve been involved the healthcare industry, both as a physician and healthcare executive, I’ve always viewed the patient as the most disenfranchised, powerless cog in the wheel. This didn’t come from any sort of disdain for patients. In fact, every time I or a family member had to engage with the healthcare “system” I too felt…

1

Improving health and healthcare, a global perspective

If you live in America and work in the healthcare industry it is easy to assume that the issues we face in providing care to our population are uniquely American. While it is true that we spend more per capita on healthcare than other nations, and many would argue that we spend too much for…

3

Bringing clinical workflow to life with Microsoft and Windows 10

On Wednesday, July 29th, Microsoft releases Windows 10. The world awaits. Of course here at Microsoft, many of us have been testing and using early builds, and now the final build, of Windows 10 for quite some time. In fact, millions of people who don’t work at Microsoft, those who participated in the Windows Insider program, have also…

0