If Disney Did Healthcare: Part 2

  Last April I posted a piece on this Blog entitled “If Disney Did Healthcare”.  I commented that there was a lot the healthcare industry could learn from Disney about customer service, customer experience, and customer satisfaction.  It was one of those posts that generated a number of comments.  The following month, I posted a piece called “If Wal-Mart…

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If Wal-Mart Did Healthcare......

  Last month, after delivering a keynote address in Orlando and spending a little time visiting Disney attractions, I wrote a piece that pondered what it might be like if Disney did healthcare.  Last week I was in Washington, D.C., for the World Health Care Congress.  The closing keynote was provided by Lee Scott, President and…

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If Disney Did Healthcare......

I’m writing this from Orlando, Florida, where I just delivered the opening keynote for the American Association of Urgent Care Medicine annual conference and exhibition at the Walt Disney World Resort.  As you might imagine, I come here frequently for such engagements as well as for Microsoft corporate conferences.  It is one of the few…

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