A secret shopper’s perspectives on the EHR and clinical workflow

As someone who has practiced medicine using both paper and electronic records, and someone who’s been focused on the health tech scene for the past 20 years, you might think I’ve seen it all. Indeed, during my 35 year career in medicine and tech I’ve traveled the world and learned a lot about healthcare, clinical practice and the intersection…

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Three things hospitals and health systems need to do in 2016 and why

This is the time of year we all start making resolutions and predictions for the new year ahead. One of my fellow executives here at Microsoft asked me to respond to the following question: “If I could recommend 3 actions for health organizations to undertake in 2016, what would they be, and why?” Of course it is hard to…

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Setting aside differences and embracing what connects us

It really is a new day at Microsoft. I cannot emphasize how much things have changed. A significant part of my job at the company is doing what we call executive engagement. At our beautiful briefing center in Redmond, Washington, and at other locations around the world, I meet with customers to review Microsoft’s value proposition in health and the healthcare…

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