Industrial process modeling and analytics tools improve care quality and efficiency in a busy hospital emergency center

I'm back from my travels in Norway.  While I was gone, we published a compelling case study that illustrates how software can be used to improve patient care in busy clinical settings. 

docspatientAt Microsoft, we published dozens of health industry case studies every year.  But it's not every day that we get quotes like this one.  "In three days’ time, Microsoft and Orlando Software Group were able to provide us with more business intelligence and insight than we were able to achieve in two years of study."  Those are the words of Dr. Christopher DeFlitch, Director and Vice Chair of the Department of Emergency Medicine at Penn State Milton S. Hershey Medical Center in Hershey, Pennsylvania.  Dr. DeFlitch is a strong advocate for process modeling and analytics tools in managing core process redesign initiatives in healthcare delivery systems.  Recently, DeFlitch and his associates learned about ProcessView, a design and analysisOSG tool and add-in to Office Visio Professional 2007, from Microsoft Certified Partner Orlando Software Group.  They used the software to simulate and analyze complex and time-critical processes involved in properly diagnosing and caring for acute coronary syndrome patients arriving at the ED.“In about three hours, we were able to create a top-level process flow diagram for the overall process,” says Frank Kapper, Vice President and principal partner of Orlando Software Group. “We found there were 88 unique workflow paths, and within that, 15 workflows occurred 90 percent of the time.” With this information, the department was able to focus on the highest-occurrence workflows and make sure it had the proper staffing, equipment, supplies, and other resources.

HersheyThere is a whole lot more to this story than I am able to cover on my Blog.  You can read the full case study here.  Any physician, nurse, or administrator charged with improving clinical workflow and quality of care outcomes will benefit from reading the report.  It's just one more example of how software can be applied to solve some of healthcare's most pressing issues in caring for our patients.

Bill Crounse, MD   Senior Director, Worldwide Health   Microsoft Corporation 

Comments (2)
  1. sully says:

    Hopefully software like this will make patient care more efficient in the US and in countries where socialized medicine creates long waiting lists of patients.

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