It's great to see that Microsoft continues to improve the reponse rates on the online forums by adding customer support engineers that answer your questions. Equally great to see is that efforts are taken to sharing the learnings from these 1-1 engagements.
You can can search http://support.microsoft.com using the keyword: kbrapidpub to find all articles that have been published using the rapid publishing process! These articles are the results of taking these learnings and sharing them quickly.
On the following VB Forums you can now also file bugs. Yes, they still happen 🙂
Oh, and if you want to get certified, you can still benefit from a free second shot in case you fail. But of course you wouldn't be needing that, I assume.
With Second Shot all MCP candidates can get a free second chance to pass a Microsoft IT Professional, Developer, or Microsoft Dynamics certification exam. This offer is open to worldwide MCP candidates who fail their first attempt at an exam. This offer extension is for a limited time only!