I got my XBOX360 the first day it hit the stores in Belgium. I love my XBOX and my XBOX apparently loves me since it waited to break until 4 days after Microsoft annouced it would extend the warranty.
I’m really glad and proud to see that the company I work for takes the right decision and goes a long way to offer the best possible experience. Here’s my experience:
- On the 10th of July, I called support. Waiting to get an operator on the phone was the hardest part. It took quite a while. But hang in there you are going to get through and everything smooth from there on. (Also I’ve been assured internally that we are staffing up the call centers.)
I told them my XBOX suffered from the Ring Of Death failure which they claimed they never heard about :-). They prefer calling it ‘Xbox 360: Three red lights flash on the Ring of Light’.
I gave them the serial number of my Xbox 360 and that was basically all needed.
- I received an email saying the process started and then an email with a shipping label to print and a phone number to call UPS (all free). I called them and two hours later they picked up my XBOX.
- The support team told me it could take up to 25 days but I received a refurbished XBOX again on the 27th of July. 17 days later.
The good thing was that included in the box were two cards to extend my Xbox Live Gold subscription with a month. I really apreciate this gift as Xbox Live makes more than half of the Xbox gaming experience.
Of course I prefer if my console didn’t break but with a process like this I’m still left with a good feeling about the experience.