Premier Support Catalogue now available

As a Premier Field Engineer, we are constantly skilling up and getting accredited to deliver our proactive support offerings. All of these offerings are in the latest Microsoft Services Premier Support Catalogue for Australia and New Zealand (ANZ). Here’s the main offering that I deliver – the TFS Health Check. Customers love it because they…


From Server to Service: How Microsoft Moved TFS to Windows Azure

Recently I was invited to speak at TechEd 2012 Australia on my experience with building an Internet-scale service on Windows Azure. Rather than focus on the coding aspects which are documented quite comprehensively on MSDN, I focused on the operational aspects that are crucial to running a reliable service. Visual Studio Team Foundation Server is…


Fix: Analysis Services crashes while processing the TFS OLAP cube

I was on-site with a customer last week performing a Team Foundation Server Health Check (TFSHC). While I was there, I noticed that their SQL Server Analysis Services 2008 R2 SP1 instance had been crashing. So, I did what any good PFE would do and grabbed a copy of the crash dumps (SQLDmpr0001.mdmp) and analysed…


What does a Premier Field Engineer (PFE) do, anyway?

To be perfectly honest, I had never heard of or understood the ‘PFE’ role at Microsoft until I moved away from Redmond and into the subsidiary. That was one of the traps of being in the product team on campus – by not being on a customer site every day, it was very easy to…