Kit Item Support in Field Service
Module: Service Call Management, Preventative Maintenance, Returns Management, Depot Management
Why this feature is cool!
While kit items have long been a staple in Inventory and SOP transactions, you’ve not been able to use them in the Field Service Series. This feature has been long-awaited and is now a reality! For businesses that rely on the ease of using kitted inventory in their service industry, they can now specify a kit on a Service Call Parts line. All the familiar Service tools to manage backorders such as generating a Purchase Order or a transfer are supported. A kit item can be entered on an RMA with full functionality to process the kit components such as creating an RTV or a Work Order. From RMAs, the kit components can be returned to stock or scrapped. Also kits can be used in Parts posting for Work Orders.
What does it look like?
Navigation: Transactions > Service Call Management > Service Calls