Feature of the Day: Kit Item Support in Field Service

Kit Item Support in Field Service

Module: Service Call Management, Preventative Maintenance, Returns Management, Depot Management

Why this feature is cool!

While kit items have long been a staple in Inventory and SOP transactions, you’ve not been able to use them in the Field Service Series.  This feature has been long-awaited and is now a reality!  For businesses that rely on the ease of using kitted inventory in their service industry, they can now specify a kit on a Service Call Parts line. All the familiar Service tools to manage backorders such as generating a Purchase Order or a transfer are supported.  A kit item can be entered on an RMA with full functionality to process the kit components such as creating an RTV or a Work Order.  From RMAs, the kit components can be returned to stock or scrapped.  Also kits can be used in Parts posting for Work Orders. 

What does it look like?

Navigation: Transactions > Service Call Management > Service Calls


Comments (1)

  1. Tony says:

    Can Kits be assigned to specific items and specific customers?  For instance:

    Customer A Purchaces a stove for $20.  A Kit made for that customer card is included for $5

    Customer B Purchaces the same stove for $20, but his customer specific kit is $10 for the same item.

    Does this functionality exist?  If so, can the kits post to GL accounts other than that of the stove?

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